End-2-end Implementation partnership
When you partner with Smarter Airports, you don’t just get access to a state-of-the-art platform. You engage with a world-class implementation partner, too.
The Smarter Airports team take full responsibility for ensuring end-to-end implementation, configuration and organisational change management in order to deliver a successful digital transformation. We achieve this by being on-site, combining well proven approaches from the airport domain and from complex IT delivery methodology.
Introducing AIRHART will result in changes. These not only encompass moving to a new IT tool, but also changes to business processes and behaviours, and potential new structures. On the surface, it might seem straightforward, but to gain the most benefit from your investment in a new digital platform, we need all stakeholders to buy in as fast and as smoothly as possible.
ROLE BASED BENEFIT REALISATION
The Smarter Airports platform leverages value creation for all stakeholders throughout the airport. When implementing we focus on delivering measurable business value for each stakeholder, including:
The list of roles covered will be extended continuously as the AIRHART platform grows.
Dynamic Core Feature and Module Roadmaps
AIRHART's core features and modules develop continuously — improvements are based on input from the AIRHART Community, allowing for all airports to impact product roadmaps. Not only does this create a solid foundation for the development and implementation of new features and modules. It also empowers you to refine and improve your airport operations, day by day. Modules are developed in accordance with requirements for the specific needs of each airport. Smarter Airports ensure a coherent platform adjusted to specific needs and existing solutions.
AGILE METHODOLOGY - WITH CONTROL
Our methodology combines agile working with robust frameworks. With agility, we springboard from a stable foundation — keeping a common understanding of design and scope in mind, every step of the way.
BUSINESS PROCESS LIBRARY
The transition to AIRHART provides the opportunity to adopt experience-based, well-proven standard processes — forgoing old ways of working — while still respecting individual needs and expectations.
Smarter Airports have developed a series of Standardized Business Process Flows aligned with platform functionality. These processes reflect the best-in-class work flows implemented in Copenhagen Airports – continuously elected as one of the world’s most efficient airports.
Highly efficient business processes are shared across the Smarter Airports ecosystem allowing for:
ORGANIZATIONAL CHANGE MANAGEMENT (OCM)
We ensure a safe transition that focuses on business and organisation by applying well proven training and change practices.
Our focus on organisational change management starts from our first meeting and continues all the way through to the establishment of a new work day. We will measure our progress throughout the transformation to ensure corrective actions whenever needed – providing a change trajectory that’s sustainable and future-facing, avoiding any old habits from slipping in.
Successful organisational change management is based on: